Milestone Software Solutions

Milestone offers 4 core areas of service to our clients, each designed to deliver a true milestone achievement in any CIS related project.

CIS Rapid Review:
The CIS Rapid Review is a short term consulting engagement designed to assess our clients’ current CIS business and technology environment and compare them to the utility goals. Where do you want to be and how do you get there? Our clients will be provided with a thorough recommendation and go forward plan to achieve their desired results.

	CIS and Utility Business Goals Assessment

	Current Technical Environment Assessment

	Gap Analysis

	Cost / Benefit Analysis

	Recommendations and Roadmap

CIS System Upgrade:
The CIS System Upgrade is the full life cycle of services required to upgrade a client from their current software version to the latest version. We provide detailed methodologies, and advanced tools and templates during the upgrade project. As with any software related project or software development project the MSS performs, we use a standard waterfall approach methodology involving the following key milestones:

	Requirements Analysis

	Design

	Build and Implement

	Test

	Go Live

	Operational Support

	Change Management and Training

CIS Process Improvement:
The Business Process Improvement (BPI) services are delivered to our clients who have the need to analyze their current business and technical operations and develop significant improvements that lead to cost savings. Whether the improvements are simply just business process redesign or actual software enhancements, report development or interface development, we use our milestone approach delivery methodology:

	Requirements Analysis

	Design

	Build and Implement

	Test

	Go Live

	Operational Support

	Change Management and Training

CIS Support Services:
The Milestone Support Services encompass a wide range of production support activities. Whether our clients simply need remote monthly check ups, on-site support, or a full on going maintenance program, we are able to provide them with superior support customized specifically for their needs. Some of the support services provided to our clients are:

	Production system issue triage

	Logging and tracking reported defects and issues

	Prioritization, management and reporting the disposition of all defects and issues

	Defect and issue analysis and triage to resolution point

	Defect correction documentation for technical staff

	Defect code correction, packaging and delivery

	Unit testing of defects

	Defect code correction version management

	Source code management

	System performance through Database Administration Management Services

	Ad hoc report writing and interface development and support

Products and Tools

Methodologies

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